Varicom's comprehensive technical support services are an important aspect of our solution. To meet customer requirements, Varicom offers:

Worldwide Support
By using standard brand name hardware such as IBM and HP, on-site technical support is provided worldwide. On the software side, our technical team can provides full support over the Internet even to difficult access areas around the world, by using our integrated remote management tools.

Monitoring / Self-Healing
The t-Mailer™ platform includes performance monitoring and self-healing elements that detect any deviations from standard performance parameters and automatically take measures to prevent a system failure.

24/7 Service
Our support service is available 24 hours a day, 7 days a week.

Remote Administration Tools
At the customer's request or when deemed needed, Varicom support team can upgrade, update or configure the software remotely over the Internet. Remote administration actions are carried out only in coordination with the customer.

Preventive Maintenance
In order to provide the best and most reliable service, several preventive maintenance actions are performed periodically either by the support team, or automatically by the system.

Remote Support
Remote support is available free to all our customers, by email or phone. Varicom's support team representatives are at your service to help you with any support related questions.